PET GROOMING AGREEMENT

This contract (the “Agreement”) is made between **Bedfordshire Dog Grooming** (referred to as the “Pet Groomer” or “Pet Grooming Company”) and  the client** (referred to as the “Pet Owner,” “You,” or “Your”).

PET GROOMING SERVICES

The Pet Groomer agrees to provide the following grooming services in a professional and caring manner:

• Bath & Dry
• Bath, Dry & Trim
• Ear Cleaning
• Eye Trim
• Nail Trim, Nail Grinding
• Nail & Paw Trim
• Clean Teeth & Fresh Breath Treatment
• Paw & Nose Balm Treatment
• Mineral Mud Bath Treatment

Additional services—such as flea/tick prevention, spa treatments, medicated baths, or coat and skin treatments—will incur extra charges. Pricing for these services can be discussed in advance with the Pet Grooming Company.

The Pet Owner understands that final grooming results may vary depending on the pet’s coat condition, behaviour, and the specific grooming instructions provided. The Pet Groomer will make every reasonable effort to achieve the desired outcome.

PET OWNER RESPONSIBILITIES

The Pet Owner confirms that their pet is in good health and has been free from any contagious illness for at least 14 days prior to the grooming appointment. Vaccinations must be current, where applicable.

The Pet Owner also certifies that all information provided in the client intake form is accurate. It is their responsibility to inform the Pet Groomer of any past behavioural issues or if the pet requires a muzzle. Failure to disclose this may result in the Pet Owner being held liable for any injuries, medical costs, or property damage caused by their pet.

PAYMENT AND FEES

The Pet Owner agrees to pay the grooming fees as booked by the Pet Owner.

Should the grooming session be extended due to special requests, medical needs, or behavioural issues, additional charges may apply.

If the pet’s coat is severely matted and requires removal to avoid further stress or discomfort, the Pet Groomer may recommend trimming or shaving the affected areas. This service will incur an extra fee. The Pet Owner acknowledges that the Pet Groomer will not be held responsible for post-grooming irritation, redness, or itchiness resulting from a matted coat.

CANCELLATION POLICY

To cancel or reschedule without penalty, the Pet Owner must provide at least 48 hours’ notice. If canceled after this period, the Pet Groomer reserves the right to charge 50% of the scheduled service fee. This must be paid before any future appointments are booked.

APPOINTMENT TIME

The Pet Owner agrees to arrive on time for the scheduled appointment. Late arrivals may result in a shorter grooming session. If the Pet Owner is more than 20 minutes late, the Pet Groomer may cancel or reschedule the appointment at their discretion.

LATE PICK-UP

Pet Owners can choose to be contacted once grooming is complete or pick up their pet at a specified time. If pick-up is more than 30 minutes past the agreed time, additional charges may apply.

EMERGENCIES AND ACCIDENTS

The Pet Owner agrees to provide accurate and up-to-date contact information, along with disclosure of any known health issues or allergies.

In the event of an emergency or accident, the Pet Groomer will attempt to contact the Pet Owner or the emergency contact immediately. If neither can be reached, the Pet Groomer is authorised to seek necessary veterinary care. The Pet Owner agrees to cover all veterinary expenses incurred, especially in cases where the pet is elderly, unwell, aggressive, or temperamental.

If an accident occurs resulting in injury or discomfort to the pet, the Pet Groomer will notify the Pet Owner promptly and provide a report of the incident.

LIABILITY

The Pet Owner agrees to indemnify and hold the Pet Groomer harmless from any claims, damages, liabilities, expenses (including legal fees), or injuries to the pet(s), except in cases involving gross negligence or intentional misconduct.

ENTIRE AGREEMENT

This Agreement represents the entire understanding between the Pet Owner and the Pet Groomer regarding services provided and overrides any prior agreements, whether oral or written.

FORCE MAJEURE

Neither party shall be liable for delays or failure to perform obligations under this Agreement due to events beyond their control, such as natural disasters, war, government restrictions, or epidemics. The affected party must notify the other promptly and take reasonable steps to minimise any delay.

SEVERABILITY

If any section of this Agreement is found to be unenforceable, the remainder shall continue to be valid and enforceable to the fullest extent permitted by law.

No changes or modifications to this Agreement will be considered valid unless made in writing and signed by both parties.